Limited Lifetime Warranty
Outdoor Gear offers a limited lifetime warranty against defects in materials and workmanship,
which is applicable on outerwear only. Our warranty is only valid on items purchased through
an Authorized Outdoor Gear Dealer to the original purchaser.
Limited Lifetime Warranty means that your garment will be free of manufacturer defects for a
practical life span of the product. It does not mean the Outdoor Gear garment will last your
lifetime. Lifetime of a product is determined by the amount and type of use plus care of the
garment. All garments eventually show signs of wear, and wear-and-tear is not covered under
Outdoor Gear’s Limited Lifetime Warranty.
Issues covered under warranty include manufacturer’s defects with:
• Buttons, snaps and clasps
Issues not covered under warranty include but are not limited to:
• Abrasions on sleeve & pant cuffs due to “dragging”
• Cuts / Slashes to pant cuffs due to sharp ski/snowboard edges
• Normal wear and tear
• Misuse of garment or improper care
• Accidents resulting in rips, tears, burns and stains
• Fabric fading naturally over time
• Natural breakdown of materials/laminations with age
• Incorrect laundering
Initiating a Warranty Claim
Follow these steps:
1.) Wash the garment. Government regulations require that all garments be cleaned before
return, or they will be refused and returned to the sender at sender’s expense.
2.) Bring the garment back to the authorized Outdoor Gear dealer from which the item was
originally purchased. Many dealers will return the item to Outdoor Gear on your behalf,
individual store policies may vary.
3.) If you are unable to return the garment to the retailer from which it was originally
purchased, please email our Customer Service department for a Return Authorization
(RA) number at firstname.lastname@example.org
In your email, include the following:
o Photo of the defective garment, reflecting the defective area
o A brief description of the defect
o The style number (located on the inside label)
o The size of the garment; color of the garment
o Your shipping address and telephone number
Upon receipt of your email, a member of our warranty team will respond promptly and guide
you through the next step in our warranty process.
Frequently Asked Warranty Questions
WHAT WILL OUTDOOR GEAR DO WITH MY GARMENT?
At Outdoor Gear’s sole discretion, we will first try to repair a warrantied item; if we can’t repair
the itm we’ll replace it at equal value. Repairs that are not covered under warranty will be
repaired at the owner’s expense. You’ll be notified of this choice before we commence the
repair process. We accept Visa, MasterCard, American Express, and Discover for repairs not
covered under warranty. Be advised that Outdoor Gear will repair to functional utility. Zipper,
zipper pulls, logos and snaps will be repaired or replaced to the best of our ability. Often a
repair looks like a repair; for instance, our Boulder Gear® and SnowDragons® brands use
custom colors and snaps and we may no longer have the original zipper color or snap design
HOW LONG DOES A WARRANTY/REPAIR ORDER TAKE?
Depending on the time of year, expect approximately a 2 week turnaround. Some repairs may
take longer if we have to order material or parts.
WHO PAYS FOR THE SHIPPING ON A RETURN?
Outdoor Gear will cover ground shipping on all U.S. mainland returns. Expedited or
international shipping is the responsibility of the customer.
HOW CAN I CHECK THE STATUS OF MY WARRANTY CLAIM?
Please feel free to e-mail a member of the warranty team and reference your RA# in the subject
line. Or give us a call. Our normal hours are 9am-5pm Monday-Friday.
WHY DOES IT SEEM THE WATERPROOFING/DWR COATING ISN’T HOLDING UP AS
WELL AS WHEN I PURCHASED THE GARMENT?
DWR coating needs to be replenished/revitalized after time. Using NikWax Tech Wash
treatment or other technical outerwear-specific detergents will bring your waterproofing back
to life. Smoke, grease, dirt, and other contaminants will break down the DWR Coating
immediately. Washing items with a liquid detergent, or drying with fabric softener, will break
down the DWR coating and clog the pores in the waterproof/breathable membrane.